January 23, 2018

TCS celebrates five years of being named a leader in capital markets BPO services by Everest Group

Tata Consultancy Services’ robust capabilities, investments in analytics, automation and utility-based offerings and high customer satisfaction ratings cited as key strengths

NEW YORK | MUMBAI: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS), a leading global IT Services, Consulting and Business Solutions organisation, has been named a leader for the fifth year in a row in Everest Group’s ‘Capital Markets BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017’1.

The report cites TCS’ robust capabilities, balanced portfolio, holistic suite of technology solutions with investments in high growth areas such as analytics, risk management, regulatory compliance, automation and utility-based offerings as key strengths. TCS was also found to enjoy a high satisfaction rating among most of its buyers, especially in relationship management, domain expertise and transition and implementation management.

Susheel Vasudevan, executive vice president and head, banking and financial services, TCS, said, “Capital Market firms are coping with the higher risks and lower returns of these volatile times by leveraging digital technologies to transform their operations. This recognition is on account of our investments in building differentiated transformational capabilities resulting in our strong market success.”

With over four decades of experience in partnering with leading capital market firms across the world, TCS has an unparalleled breadth and depth of industry expertise, and a full services portfolio backed by a suite of top-ranked products and platforms addressing every element of the capital markets value chain. TCS works with nine of the top 10 investment banks, six of the top 10 asset management firms and four of the top five global custodians.

In capital markets operations, TCS offers in-depth domain solutions covering all functions spanning the front, middle and back office of the enterprise:

  • Front office: Research and analytics, channel management support, para planning for wealth management customers.
  • Middle office: Post trade processes including trade affirmation / confirmation, pricing and valuation and portfolio accounting besides reconciliations.
  • Back office: Settlements, reconciliation, fails management accounting including fund accounting, fund administration and transfer agency.

This is backed by a range of horizontal services supporting processes such as regulatory reporting, KYC, client on-boarding, reference data management, asset servicing, reconciliation, contract management, finance and accounting, analytics and insights, change management, business process management, and legal process services.

TCS’ technology capabilities have been a significant differentiator. The innovative use of straight through processing, cognitive and robotic process automation has improved turnaround times and reduced manual effort. TCS’ cloud-based platforms in the asset servicing and securities processing areas, powered by the BaNCS suite of products, operate on outcome-based models and deliver superior outcomes compared to traditional outsourcing models.

In emerging digital technologies, TCS is helping progressive banks experiment with blockchain technology to eliminate redundancies, reduce risk and shorten turnaround times in areas like digital identities and registries, payments, clearing and settlement, and information exchange. TCS’ Quartz solutions helps capital markets institutions use smart contracts to automate business processes and functions, eliminate data duplication and associated reconciliation issues, and ensure data integrity.

Anupam Jain, practice director, BFS, business process services, Everest Group, said, “As capital markets institutions continue their growth quest in a changing and evolving environment, the traditional capital markets BPO service provider solutions are starting to look dated. While RPA is proving to be a good short-term bet for both, next generation solutions focused on core processes as well as risk management and regulatory compliance, powered by digital interventions such as blockchain will emerge as the key to unlocking future value. TCS with its legacy of rich domain expertise, technology acumen and operational excellence, is well poised to ride the new wave of changes hitting the capital markets.”

“Our contextual knowledge of our customers’ businesses, deep domain expertise, investments in IP, and our ability to innovatively bring to bear the power of new technologies – particularly automation, cloud and artificial intelligence – to fundamentally reimagine our customers’ operations, have made us the trusted partner of choice for leading capital markets firms across the world in their digital transformation journeys,” added Mr Vasudevan.

1 Everest Group, Capital Markets BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017: “Banking and Financial Services (BFS) – Business Process Outsourcing (BPO) Market Report – September 2017 by Rajesh Ranjan, Anupam Jain, Manu Aggarwal, and Robin Jain.