April 12, 2018

TCS 'Best in Class' for Salesforce Implementation and Integration Services in Europe, says PAC

Evaluation assigns higher scores to Tata Consultancy Services in Salesforce consulting scale, coverage of solutions/use cases, productised services and entrenchment of consulting business in the organisation

Santa Clara | Mumbai: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) a leading global IT services, consulting and business solutions organisation, has been recognised as ‘Best in Class’ in the 2018 PAC RADAR Salesforce Implementation and Integration Services in Europe1, the highest level of recognition accorded by PAC (Pierre Audoin Consultants).

Akhilesh Tiwari, global head, enterprise application services, TCS, said, “Digital customer engagement is no longer a luxury, but a necessity for enterprises adapting to a Business 4.0 world, in the B2C as well as B2B contexts. The PAC’s ‘Best in Class’ recognition is a reflection of the breadth and depth of our Salesforce advisory, implementation and integration services, and the market success we have had.”

TCS offers a full, consulting-led suite of services related to the Salesforce platform. These range from business advisory services such as customer experience strategy and roadmaps, cloud strategy to implementation services, technology advisory services, managed services, platform optimisation, and support. The organisation’s capabilities span the entire Salesforce product suite from sales, service, commerce, and marketing clouds, to new and emerging products like Salesforce Einstein Analytics and Salesforce IoT.

TCS has invested in creating centres of excellence around the various Salesforce products, resulting in a large pool of expertise around this platform. Consultants from these centres of excellence work with domain experts from our various industry solution units to combine technology depth with contextual knowledge and industry expertise to envision and develop innovative pre-defined solutions, frameworks and accelerators – such as the ones for contact centre transformation, lightning migrations and legacy CRM migrations – aligned to customer and market needs. These offerings are further augmented through a network of alliances with Salesforce ISV partners whose products augment Salesforce’s offerings in specific business and industry domains.

The depth and extensive set of offerings, coupled with TCS’ reputation for outstanding customer service and proactivity – ranked number one in Europe by an independent third party survey2 of 1600 CXOs across 13 countries for the fifth year in a row – has positioned it as a leader in the Salesforce services landscape in Europe.

Karsten Leclerque, head, cloud & infrastructure services practice, PAC, a CXP Group company, said, "TCS’ ‘Best in Class’ positioning in the PAC RADAR ‘Salesforce Implementation and Integration Services in Europe 2018’ is the direct result of TCS' customer centric approach, focus on delivering business outcomes through innovation, depth of experience with Salesforce and associated ecosystem partners, the complete and comprehensive range of Salesforce-based solutions and capabilities, and the depth and value of TCS’ customer relationships."

Mr Tiwari added, “Our investments in building capabilities, intellectual property and accelerators around the Salesforce platform and our ability to leverage our contextual knowledge and depth across the entire stack of digital technologies, is helping reinforce our position as a strategic business advisor and trusted partner for Salesforce transformation services for leading organisations in every industry.”

1 PAC RADAR Salesforce Implementation and Integration Services in Europe by Karsten Leclerque, published on Dec 20, 2017

2 The 2018 European IT Outsourcing Study, Whitelane Research, published in March 2018