September 07, 2017

TCS partners with GE to integrate intelligence into services data lake platform

Tata Consultancy Services and GE’s Power Services business’ high-performance platform delivers crucial data 90 percent faster than existing solutions, reducing financial closure cycle time by 20 percent

San Francisco | Mumbai: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) a leading global IT services, consulting and business solutions organisation, and GE’s Power Services (PS) business have together completed a complex integration of field service technician information into a services data lake. The platform improves financial process efficiency for power generation asset service operations by integrating disparate data of service work orders and case management from multiple product and service lines, including parts, services and repairs.

TCS partnered with GE to deliver business data object modelling, designed for high-performance analytics and reporting. The services data lake digital platform delivers crucial data that is refreshed 90 percent faster than existing solutions, leading to a 20 percent reduction in financial closure cycle time. The platform helps consolidate contractual, parts, technician, and repair services data from individual product and service lines, thereby overcoming challenges such as slower data collation, delays in performing quarter-end and period closures and predictive analytics failure.

“TCS’s deep understanding of information technology and operational technology data has helped to build a high-performance platform for driving efficiencies in services,” said Anupam Singhal, senior vice president, TCS. “Executives can improve how they manage their assets with predictive analytics and drive business results in the power sector,” Mr Singhal added.

A recent IDC survey, published in the white paper, titled Data Analytics Infrastructure and the Essential Data Lake: A Global Study, sponsored by Dell EMC, which involved more than 1,000 respondents, found that more than 25 percent of companies need to overcome challenges due to complexities in data integration, correlation and causality derivation. And, a similar number of companies feel managing scalability is a key hurdle to overcome for their data analytics infrastructure.

The services data lake platform helps overcome these challenges by achieving data correlation across business functions, delivering higher data refresh frequencies, and building data consumption layers for faster financial activities closure during the reporting period. The services data lake platform also supports IoT applications running on GE Predix to use data better and make analytics-driven decisions stronger and faster in the enterprise.

“TCS has been an excellent partner from the beginning of this initiative,” said Tom Ruddy, data utilization leader for GE’s PS business. “Their effective collaboration with GE’s leadership, and their implementation expertise, has helped us achieve our desired outcomes and realise the vision of self-service data infrastructure. They have implemented on-boarding and training programmes to minimise the impact of organisational change and deliver consistent value throughout the duration of this programme,” Mr Ruddy added.